Welcome to our FAQs page!

No. Each account can only be associated with one email address. However, you can create multiple accounts to manage different profiles or shopping experiences.

If you’re having trouble logging in, please ensure you are using the correct email address and password. If you have forgotten your password, use the “Lost Password” link to reset it. If the problem persists, contact our customer support team for further assistance.

Yes, we take your privacy and security very seriously. We use advanced encryption technology to ensure your personal information is safe. For more details, please read our Privacy Policy.

To save items to your wishlist, log in to your account and browse our store. When you find an item you like, click on the “Add to Wishlist” button on the product page. You can view your wishlist anytime by going to the “Wishlist” section in your account.

Yes, you can view your order history by logging in to your account and navigating to the “Order History” section. Here, you will find a detailed list of all your past orders, including the order status and tracking information.

If you wish to delete your account, please contact our customer service team through the “Contact Us” page. We will process your request within 48 hours. Please note that once your account is deleted, all your information and order history will be permanently removed.

Placing an order with us is quick and easy. Here’s a step-by-step guide to help you through the process:

1. Browse our products: Explore our website and browse through our wide range of safety products. You can use our search function or navigate through categories to find the items you need.

2. Add items to your cart: Once you find a product you wish to purchase, select the desired options (such as size or color) and click the “Add to Cart” button. You can continue shopping and add more items to your cart or proceed to checkout.

3. Review your cart: Before proceeding to checkout, review the items in your cart. Ensure that the quantities, options, and prices are accurate. You can make any necessary adjustments at this stage.

4. Provide shipping information: During the checkout process, you will need to provide your shipping information, including your full name, shipping address, and contact details. This will ensure that your order reaches you accurately and efficiently.

5. Choose a payment method: Select your preferred payment method from the available options. We offer secure payment gateways to safeguard your financial information. Follow the prompts to complete the payment process.

6. Review and confirm your order: Before finalizing your order, take a moment to review all the details, including the items, quantities, shipping address, and payment information. Once you are satisfied, click the “Place Order” or “Submit” button to confirm your purchase.

7. Order confirmation and tracking: After placing your order, you will receive an order confirmation via email. This confirmation will include the details of your order, as well as an order number. You can use this order number to track the status of your shipment.

If you encounter any difficulties or have any questions during the ordering process, our customer support team is ready to assist you. You can reach out to us through Email / WhatsApp, or by using the Contact form on our website.

We appreciate your trust in our company and strive to provide a seamless ordering experience.

Your order is held for 12 hours after it is placed to allow for any necessary changes to billing/shipping addresses or item sizes and colors! Please contact us immediately.
If your order has already been printed and shipped, unfortunately changes cannot be made to it.

Unpaid orders will typically be held for a few days and will automatically cancel without any action required on your part. If you wish to change your order, please place a new order.

Yes, you should receive an invoice for your order. Invoices are typically sent to the email address associated with your order.

If you have not received an invoice, please check the following:

Spam folder: Sometimes invoices are mistakenly sent to spam folders.
Email address: Ensure the email address you provided is correct.
Order confirmation email: The invoice may be attached to your order confirmation email.

If you still cannot find your invoice, please contact us. We will be happy to resend it to you.

The compressed packaging you received is a result of our company or the logistics carrier optimizing space for cost-effective shipping. This practice helps us provide cost-effective shipping for our customers. Please note that while not all packages undergo compression, some may be compressed to reduce volume. It’s important to clarify that this compression only affects the outer packaging and does not impact the products inside. We prioritize the quality and protection of your items throughout this process.

We want you to be completely satisfied with your purchase.

In the event of a dispute, it’s important to note that both the shipping fees and the payment made for the purchase will not be eligible for a refund.

We strive to provide accurate product descriptions, high-quality items, and excellent customer service to ensure customer satisfaction. However, in the event of a dispute, we encourage open communication with our customer support team to explore possible resolutions.

We recommend that buyers thoroughly review product details, specifications, and any relevant customs, import taxes, and VAT policies before making a purchase. This will help minimize the chances of disputes arising and ensure a smooth and positive shopping experience.

For more information, please visit our Refund and Returns Policy page for detailed guidelines and instructions.

We ship worldwide from China. During checkout, if no shipping options appear for your address, it might be outside our standard delivery zone. Don’t worry! Just contact us, and we’ll explore alternative shipping solutions to get your order to you.

Yes, we ship to most countries worldwide.

Whether you are located within China or anywhere else in the world, we can deliver our products to your desired location. We have experience in handling international shipments and work closely with reliable freight forwarders to ensure safe and efficient delivery.

If Shipping Methods are unavailable during your order placement, please provide us with your order details, and we will promptly inquire about the shipping costs for you. Please feel free to Contact us at any time.

We offer standard shipping, economy shipping, and express shipping options. Shipping times and costs vary based on the destination and the selected shipping method.

Shipping costs are calculated based on weight, volume, distance, and the type of product (whether it contains batteries or not). For bulk orders, we can negotiate a lower shipping rate. Please contact us for more information.

The delivery time for your package may vary depending on several factors, including the shipping method, destination, and customs clearance processes. Once your order has been confirmed and payment has been processed, we will promptly process and prepare your package for shipment.

For international orders, the estimated delivery time is typically between 10 to 20 business days. However, please note that these are estimated timeframes and can vary based on the specific circumstances. Factors such as customs procedures, local holidays, and unforeseen logistical challenges may impact the delivery timeline.

To ensure transparency and provide you with accurate information, we will provide you with a tracking number once your package has been dispatched. You can use this tracking number to monitor the progress of your shipment online.

We understand the importance of timely delivery and will make every effort to ensure your package reaches you as soon as possible. Should you have any concerns or require further assistance regarding your package’s delivery status, please don’t hesitate to contact our customer support team.

We provide a convenient way for you to track the progress of your order. Once your order is shipped, you will receive an email notification containing your tracking information. Here’s how you can track your order:

1. Check your email:
After your order has been shipped, we will send you an email with the subject line “Order Shipment Confirmation” or similar. In this email, you will find your tracking number and a link to track your package.

2. Visit the carrier’s website or 17TRACK.net:
Open track your order page. Alternatively, you can visit 17TRACK.net, an ALL-IN-ONE package tracking service that provides tracking information for multiple carriers.

3. Enter the tracking number:
On the carrier’s website or 17TRACK.net, locate the tracking or shipment tracking section. Enter your tracking number in the designated field and click the “Track” or similar button to retrieve the latest information on the whereabouts of your package.

4. Track your package:
Once you initiate the tracking process, you will be able to see the status and location updates of your package. This may include details such as the date and time of each scan, estimated delivery date, and any relevant delivery notifications.

If you encounter any issues with tracking your order or have any concerns about its status, please don’t hesitate to reach out to our customer support team. We are here to assist you and provide updates or additional information regarding your order’s progress.

Please note that it may take some time for tracking information to become available after your order has been shipped. If you do not receive a shipping confirmation email within the estimated timeframe, or if you have any other questions related to tracking your order, feel free to contact our customer support team for further assistance.

We appreciate your patience, and we strive to ensure that you can easily monitor and stay informed about the status of your order.

Please be aware that the buyer is responsible for any customs duties, import taxes, VAT, and other related fees. depending on the regulations of your country or region, you may be required to pay customs duties, import taxes, or VAT. These fees are determined based on the classification, value of the goods, and requirements of the importing country.

The actual customs duties, import taxes, VAT, and related fees may vary based on the country and region. We advise customers to independently inquire about the applicable regulations and fees or consult with local customs or tax authorities to obtain accurate information and understand the fees they will be responsible for.

The buyer is responsible for paying customs duties and import taxes. When the goods arrive in the destination country, customs may assess the applicable taxes and request payment from the buyer. Please note that these fees are determined by local regulations and are the buyer’s responsibility.

Value Added Tax (VAT) is a sales tax determined by local regulations. The buyer may be required to pay VAT, depending on the regulations of the destination country or region. We recommend checking the relevant tax information before making a purchase to have a clear understanding of the total costs involved.